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Privacy Policy Page

Text Messaging Privacy Policy

Opt-In Text Messaging Program

By providing your mobile phone number and opting into Babette Home Care’s text messaging program, you consent to receive text messages from us including:

Appointment reminders and confirmations
Care updates and important notifications
Emergency communications
Health and wellness tips
Service updates and announcements

Your Consent

By opting in, you agree that:

You are the owner or authorized user of the mobile phone number provided
You consent to receive automated text messages at the number provided
Message and data rates may apply from your mobile carrier
You understand that consent is not required to purchase our services

Message Frequency

Message frequency varies based on your care needs and preferences
Typical frequency: 1-5 messages per week
Emergency messages may be sent as needed for your safety

How to Opt Out

You can stop receiving text messages at any time by:

Replying STOP to any text message
Calling us at 617-326-1500
Emailing us at [email protected]
Requesting opt-out during any care visit

After opting out, you may receive one final confirmation message.

Information We Collect

When you opt into text messaging, we may collect:

Your mobile phone number
Your name and contact preferences
Message delivery and response information
Carrier information for message delivery

How We Use Your Information

We use your mobile number and related information to:

Send you requested text message communications
Provide care-related updates and reminders
Deliver important safety and health information
Improve our communication services

Information Sharing

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

We may share your information only:

With our authorized care team members
To comply with legal requirements
In emergency situations for your safety
With your explicit consent

Data Security

We protect your mobile phone number and text message information using:

Secure, encrypted transmission systems
Access controls limiting who can send messages
Regular security monitoring and updates
Secure storage of contact information

Carrier Information

Standard message and data rates apply. Text messaging services are available on most major carriers including:

Verizon, AT&T, T-Mobile, Sprint
And most other major U.S. carriers

Supported carriers and message delivery may vary by location.

Technical Support

For technical issues with text messaging:

Text HELP to receive support information
Call our main number: 617-326-1500
Email: [email protected]

Privacy Rights

You have the right to:

Opt out of text messages at any time
Request deletion of your mobile number from our systems
Access information about messages sent to you
File complaints about our text messaging practices

Updates to This Policy

We may update this text messaging privacy policy. Changes will be:

Posted on our website
Communicated via text message if material changes affect you
Effective immediately upon posting unless otherwise stated

Agreement

By opting into our text messaging program, you acknowledge that you have read and agree to this Text Messaging Privacy Policy.

To opt into text messages: Reply YES or START to our initial text, or provide consent during enrollment.

To opt out: Reply STOP to any message or contact us directly.

Message and data rates may apply. Consent not required for purchase of services.